Service terms

Effective 23 October 2026. These terms describe our UK business website service. Online signup and payment are not yet enabled. You will see and accept the applicable terms before ordering.

Who provides the service

Vorio is a trading name of Wraith Media Group Ltd, registered in Scotland. Company number SC585840. Registered office: 100B Constitution Street, Edinburgh, Scotland, EH6 6AW. VAT number GB294890351. Legal enquiries: ian@madebywraith.com.

One managed website

Each monthly subscription covers one eligible website of up to seven pages, hosting, maintenance, on-page search essentials and in-scope routine changes. Ecommerce, bespoke integrations, premium support and third-party subscription costs are not included. Domain registration and renewal are paid directly to your registrar.

Before your first payment

There is no setup fee. The launch subscription is £15 plus VAT per month (£18 including VAT at 20%), renewing monthly until cancelled. The price and renewal terms will also be shown before signup and approval. No subscription payment is taken until you explicitly approve the completed website and it is ready to launch. You can withdraw before payment without a subscription charge. A saved card or a preview visit does not count as approval.

Delivery and approval

We confirm your preview due date when the essential information is available and a production slot is confirmed. We send progress updates and explain any delay with a revised date. Your complete site remains private until approval, successful payment and technical readiness checks are complete.

Cancellation and refunds

There is no minimum term, annual plan or prepayment discount. You may cancel at any time through your account. Service continues to the end of your paid period, then the site is deactivated and Vorio stops hosting and managing it. No pro-rata refund is provided for the unused portion of a running subscription.

If we take the initial payment but cannot start the service promptly, we reverse that initial charge and stop further billing, then explain the available recovery options. To raise a billing dispute or request a review, use your Vorio account; legal correspondence can be sent to the address above. These terms do not remove rights that cannot lawfully be excluded.

Changes and communication

Requests are queued in your account with one active at a time. Routine changes are intended to be completed within seven working days. Genuine urgent live-site issues receive internal priority, without a contractual same-day guarantee. Customer communication uses your account and email updates, not phone, live chat, SMS or WhatsApp.

Your domain and materials

You retain ownership and control of your domain. You are responsible for registrar payments and renewal. Vorio does not migrate or manage your email. You must have the rights or permissions needed to use the content and materials you supply or authorise us to reuse.

Security and service continuity

Where necessary to protect the service, Vorio may suspend, repair or restore an affected site without prior approval. No contractual uptime or speed guarantee is offered. Failed renewal payments have a 14-day grace period, with automated warnings and retries, after which unresolved non-payment leads to deactivation.

After cancellation

Site builds, copy, imagery, configuration and business information are archived for two years. Customer website enquiry data is not included in that archive. Restoring service uses the then-current subscription price. Subscription pricing may change with reasonable notice.